OECDReference EN/AU/PS1127133
SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers
- Category
- Electronics and technology, Power supply and storage
Official information
Risk and measures
- Risk or hazard
- The AC plugs may overheat and become damaged, posing a risk of fire. If an overheating AC plug should lead to a fire, it could result in property damage, serious injury or death. Incidents have occurred. No property damage, injuries or deaths have been reported.
- Recommendations
- 1. Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update. 2. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or Sigenergy Australia service partner to arrange replacements. 3. Sigenergy will also provide affected customers with an additional 2-year warranty on the product. For more information, consumers should contact Sigenergy Australia Pty Ltd via email at sigenservice.au@sigenergy.com or visit https://www.sigenergy.com/au/ac-replacement/end-user
Official information
Economic operators
- Manufacturer
- Sigenergy Australia Pty Ltd
Territory
Geography
- Origin
- China (People's Republic of)
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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