OECDReference EN/AU/PS1124697
Powerwall 2
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- Powerwall 2
- Category
- Electronics and technology, Power supply and storage
- Model
- Powerwall 2
Official information
Risk and measures
- Risk or hazard
- Tesla has identified certain lithium-ion battery cells from a third-party supplier in a subset of Powerwall 2 systems that may fail and overheat. Tesla has received reports of Powerwall 2 units with the affected battery cells smoking or emitting flames, resulting in minor property damage. Most affected units have already been remotely discharged by Tesla. While the risk of overheating is now very low, if it does occur, it may lead to a fire that could cause serious injury, death or damage to property. A few incidents have occurred and caused damage to property. No injuries have been reported.
- Recommendations
- Consumers should check to confirm that their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is affected. Affected consumers may already notice that their Powerwall 2 system has been remotely discharged. For those affected units not already discharged, Tesla will remotely discharge affected Powerwall 2 systems that are online to mitigate any risk of overheating until the replacement can be carried out. Affected units will be replaced at no cost. Tesla will consider compensation for lost energy savings from discharged Powerwall 2 systems on a case by case basis. Contact your original installer to schedule a replacement. If your installer is unavailable or if you need any help, contact the Tesla Support via the contact details below or refer to the Tesla app. Call toll free 1800 958 369 between 8:00 am and 6:00 pm AEST. Email: PWNoticeANZ@tesla.com Visit: https://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-2-replacement
Official information
Economic operators
- Manufacturer
- Tesla Motors Australia Pty Ltd
Territory
Geography
- Origin
- United States
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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