OECDReference EN/AU/PS1121935
Santa Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- Santa Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery
- Category
- Electronics and technology, Lithium-ion batteries
Official information
Risk and measures
- Risk or hazard
- Santa Cruz Heckler 9 e-bikes with interchangeable 720W lithium-ion batteries may short-circuit and cause a fire. Risk of burn injuries and damage to property if the battery catches fire. Incidents resulting in serious injury and/or property damage have occurred.
- Recommendations
- Stop using the Heckler 9 e-bike immediately and disconnect the battery from the e-bike and charger. Check if the battery is affected by following the instructions in the consumer communication or on the Santa Cruz Bicycles' recall page: https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery . If affected, register your details to receive a replacement battery when one becomes available in mid-July 2025. If the battery is not affected consumers may continue to use their e-bike. Remove the downtube cover before disposing of the battery, as you will need the cover to use with the replacement battery. Dispose of the affected battery in accordance with local requirements. Do not put the battery in household waste. If you have difficulty removing your battery, take the e-bike to a local Santa Cruz dealer and have a professional mechanic remove the battery. Contact Santa Cruz Bicycle if you require further assistance with this recall or have sold or gifted the e-bike to another person and forward this information. Contact: Santa Cruz Bicycles email: quality.assurance@santacruzbicycles.com call: 08 7095 0357 select option 2 8:30am to 5pm Monday to Friday
Official information
Economic operators
- Manufacturer
- Santa Cruz Bicycles, LLC
Territory
Geography
- Origin
- Chinese Taipei
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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