OECDReference EN/AU/PS1119372
Fitbit Sense and Fitbit Versa 3 smartwatches
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- Fitbit Sense and Fitbit Versa 3 smartwatches
- Category
- Electronics and technology, Lithium-ion batteries
- Model
- Sense and Versa 3
Official information
Risk and measures
- Risk or hazard
- The battery may overheat. A firmware update was rolled out to affected Fitbit Sense and Fitbit Versa 3 devices, which Fitbit considers mitigates the risk of the battery overheating in those devices. Consumers do not need to return their devices to receive the firmware update. An overheating battery could pose a risk of burns to a user. Incidents have occurred overseas on devices without the update, resulting in serious injuries.
- Recommendations
- Submit a request here to find out if your device is impacted. Check that your device has received this firmware update. This issue does not affect all Versa 3 and Sense devices. If your device is impacted by the issue, the new battery management system will be activated. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before. You don’t need to return your device. Once the firmware update has been installed, you can continue using your device. You may be eligible for an appeasement from Fitbit. You can check your appeasement eligibility here . Important message from the ACCC to consumers: Consumers may exercise their rights to a remedy in accordance with the consumer guarantees , which may entitle them to a refund or replacement.
Official information
Economic operators
- Manufacturer
- Fitbit LLC
Territory
Geography
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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