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OECDReference EN/AU/PS1118931

Google Pixel 4a smartphone

Official information organised for easier consultation. The source publication remains authoritative.

Official image of Google Pixel 4a smartphone published by OECD
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Identification

Product identification

Product
Google Pixel 4a smartphone
Category
Electronics and technology, Lithium-ion batteries
Model
Pixel 4a

Official information

Risk and measures

Risk or hazard
The battery may overheat. An automatic firmware update to Android 13 was rolled out to Pixel 4a devices in Australia on 8 January 2025. Google advises that the firmware update provides new battery management features that mitigate the risk of overheating. An overheating battery could pose a risk of fire and/or burns to a user.
Recommendations
Submit a request here to find out if your device is impacted. Check that your device has received the firmware update to Android 13. This issue does not affect all Pixel 4a devices. If your device is impacted by the issue, the new battery management system will be activated. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before. You do not need to return your device to mitigate the safety issue. Google advises that the firmware update mitigates the safety issue. Once the firmware update has been installed, you can continue using your device. You may be eligible for an appeasement from Google. You can check your appeasement eligibility here .   Important message from the ACCC to consumers: Consumers may exercise their rights to a remedy in accordance with the consumer guarantees , which may entitle them to a refund or replacement.

Official information

Economic operators

Manufacturer
Google LLC

Territory

Geography

Distribution
Retirada en Australia
Country of recall
Australia

Provenance and context

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