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OECDReference EN/AU/PS1110356

Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches

Official information organised for easier consultation. The source publication remains authoritative.

Official image of Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches published by OECD
Official image of Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches published by OECD 2
Official image of Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches published by OECD 3
Official image of Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches published by OECD 4
Official image of Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches published by OECD 5
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Identification

Product identification

Product
Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches

Official information

Risk and measures

Risk or hazard
The Light Emitting Diode (LED) of the Optical Heart Rate (OHR) sensor in affected smartwatches may experience a localised short-circuit. This may lead to heating of the LEDs, which can occur while the smartwatch is in use on a user's wrist. There is a risk of skin irritation or blistering to the area of skin underneath the OHR sensor from the heat of the smartwatch LED.
Recommendations
Garmin has initiated a software update to address this issue. Consumers should connect/sync their affected Garmin smartwatch with the Garmin Connect mobile app to receive this update. The software update will be automatically downloaded without any interaction from the user when the smartwatch is connected to the Garmin Connect mobile app via the user’s smartphone. Customers can follow the following steps to confirm that their watch has successfully updated: All Affected Models: The software versions can be reviewed on the watch by selecting Menu (holding down the lower right button), then Settings (a gear icon), then System, then About. Finally, swipe up on the watch’s touchscreen to scroll through the various types of software and their respective versions. The software versions that should appear if the update was successful: Non-APAC Models: The watch should have SW version 15.20 or later and Sensor version 25.80 or later. APAC Models: The watch should have SW version 13.16 or later and Sensor version 25.80 or later. For further information, customers can either contact Garmin on 1800 244 143 (select Option 3, then Option 1 for Garmin); or email au.consumer.sse@garmin.com

Official information

Economic operators

Manufacturer
Garmin International, Inc.

Territory

Geography

Origin
Chinese Taipei
Distribution
Retirada en Australia
Country of recall
Australia

Provenance and context

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