OECDReference EN/AU/PS1110545
Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- Hollowtech cranksets for certain Shimano Ultegra and Dura-Ace models
- Category
- Vehicles (unregistered or off-road), Bicycles and scooters (push)
Official information
Risk and measures
- Risk or hazard
- The bonded crank parts can separate and break, causing the crank arm to separate from the main crank arm-body. There is a risk of a fall or crash if the crank arm separates. At the time of publishing, Shimano has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.
- Recommendations
- Consumers should not use a bike with Shimano Ultegra or Dura-Ace cranksets until they check if theirs is an affected model. Instructions on how to check are on the Shimano website . If you have an affected model, contact the nearest authorised Shimano dealer to arrange for the cranksets to be inspected. Any cranksets that fail the inspection process will be replaced free of charge. For more information, consumers can contact Shimano on 1800 269 958 from 8:00am to 5:00pm AEST Monday to Friday, or online at https://bike.shimano.com/en‐AU/information/contact‐shimano.html
Official information
Economic operators
- Manufacturer
- Shimano Australia Cycling Pty Ltd
Territory
Geography
- Origin
- Japan
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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