OECDReference EN/AU/PS1099026
SolaX Power Aus Pty Ltd - LG S/A Gen2 Home Energy Storage System (ESS) Batteries
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- SolaX Power Aus Pty Ltd - LG S/A Gen2 Home Energy Storage System (ESS) Batteries
Official information
Risk and measures
- Risk or hazard
- The affected LG batteries may overheat and catch on fire. If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
- Recommendations
- If you have LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by telephone at 1300 476 529 or by email to lgrecall@solaxpower.com.au. SolaX Power will help you find out if you have an affected battery. If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire . To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or SolaX Power for advice. SolaX Power is also offering to reduce the maximum state of charge of the battery to 75% to reduce the risk of fire until the batteries are replaced. However, this charge reduction is only a short-term remedial measure. All affected batteries will be replaced for free. Financial compensation will be provided to offset the electricity usage increase following switch-off or charge reduction of batteries. For more information, contact SolaX Power at 1300 476 529 or email lgrecall@solaxpower.com.au.
Official information
Economic operators
- Manufacturer
- SolaX Power Aus Pty Ltd
Territory
Geography
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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