OECDReference EN/AU/PS1096474
mySugr Bolus Calculator App (on Android)
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- mySugr Bolus Calculator App (on Android)
Official information
Risk and measures
- Risk or hazard
- When multiple devices are used on one account and certain changes in setting are made, a software bug on an Android device may cause the app to recommend an incorrect insulin reading. The incorrect settings can lead to users receiving incorrect insulin dose recommendations, which could result in blood sugar levels being too low (hypoglycaemia) or too high (hyperglycaemia).
- Recommendations
- mySugr have contacted consumers in writing and have released a software fix to correct the software bug impacting the product. If mySugr app is not updated to the latest version 3.92.18, consumers can update the app via the Google Play Store. For further information, contact Roche Diabetes Care Customer Service on 1800 251 816 (Accu-Check Enquiry Line).
Official information
Economic operators
- Manufacturer
- Roche Diabetes Care Australia Pty Ltd
Territory
Geography
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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