OECDReference EN/AU/PS1085990
MyCareLink Relay Home Communicator
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- MyCareLink Relay Home Communicator
Official information
Risk and measures
- Risk or hazard
- A software update on 17 July 2020 caused a data connectivity disruption to the MyCarelink software. As a result data transmissions, including CareAlerts, are disabled between the Communicator and the CareLink Network. This issue results in the inability for a Relay communicator to transmit implanted device data to the CareLink Network and persists until the Relay is power cycled for any reason. There is no impact to users implanted device or data from that device. If incomplete or misleading information is used to make treatment decisions this may lead to insufficient/inappropriate medical intervention causing serious health implications.
- Recommendations
- Medtronic will contact affected users in writing, by phone and by automated call messages, where Medtronic network logs indicate a lack of connectivity after July 17, 2020. Consumers are instructed to power cycle the monitor to update the communication protocols. If the user has already completed a power cycle after July 17 they do not need to take any action. For further information, please contact Medtronic Customer Service by phone on 1800 644 128.
Official information
Economic operators
- Manufacturer
- Medtronic Australasia Pty Ltd
Territory
Geography
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
NagameAlert distinguishes content published by the source from its organisation and normalisation. Values marked “NagameAlert” belong to that processing layer. Always check measures, scope and updates in the official publication.