OECDReference EN/AU/PS1084854
Guardian Connect iOS App CSS7200
Official information organised for easier consultation. The source publication remains authoritative.
Identification
Product identification
- Product
- Guardian Connect iOS App CSS7200
Official information
Risk and measures
- Risk or hazard
- Reports of data connectivity disruptions to the CareLink software. As a result, the following disruptions may occur: Care partners may not receive SMS alerts from the Guardian Connect app; Care partner remote access monitoring in the CareLink Connect web app may show data gaps; or Users may see data gaps in CareLink reports. Normal use of the Guardian Connect app is not impacted and users will still be able to view CGM data and receive alerts in the Guardian Connect app. If inaccurate blood glucose information is used to determine the insulin dose or make treatment decisions, this may lead to incorrect dosing decisions which can lead to serious health complications.
- Recommendations
- Medtronic will contact affected consumers in writing. Consumers should follow the instructions within the letter provided by Medtronic to identify any affected devices and to correct the issue. Consumers are advised to uninstall the Guardian Connect app, unpair the transmitter from the mobile device and re-install the Guardian Connect app. For further information, please contact Medtronic Customer Service by phone on 1800 777 808.
Official information
Economic operators
- Manufacturer
- Medtronic Australasia Pty Ltd
Territory
Geography
- Distribution
- Retirada en Australia
- Country of recall
- Australia
Provenance and context
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