OECDReferencia EN/AU/PS1102774
LG ESS Home Energy Storage System Batteries
Información oficial organizada para facilitar su consulta. La publicación de la fuente conserva la autoridad.
Identificación
Identificación del producto
- Producto
- LG ESS Home Energy Storage System Batteries
- Categoría
- Electronics and technology, Power supply and storage
Información oficial
Riesgo y medidas
- Riesgo o peligro
- Affected batteries may overheat and catch on fire. If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
- Recomendaciones
- 1. You should take urgent action in response to this recall, due to the serious fire risk associated with these batteries. 2. Visit https://www.lgessbattery.com/au/recall/recallnotice.lg and follow the instructions to find out if your battery is affected by the recall. 3. If you need help identifying affected batteries, immediately contact LGESAU by phone on 1300 677 273, by SMS to 0438 966 549 or by email to productau@lgensol.com . 4. If your battery is affected and you are yet to have it remedied, please switch the battery off and contact LGESAU to schedule a technician site visit to deliver a remedy. To minimise the risk of fire, please keep the battery switched off until a remedy has been provided. If you are unsure how to switch your battery off, please contact LGESAU for assistance. 5. LGESAU will provide a free replacement (or otherwise remove the battery at no cost to the consumer and provide a full refund if requested). If neither of the above remedies are acceptable to you, you will need to confirm this in writing or by phone with LGESAU. LGESAU will then discuss what, if any, alternative solution may be available to address the safety issue in your battery. 6. LGESAU will provide financial compensation to consumers to offset any increase to electricity bills due to switched off or shutdown batteries. For technical questions about the affected batteries, contact LGESAU by phone on 1300 178 064. Regulator Contacts For technical questions about the recall, contact Energy Safe Victoria . For all other queries related to the recall, contact the ACCC and quote the PRA number for this recall (PRA 2022/19550).
Información oficial
Operadores económicos
- Fabricante
- LG Energy Solution Australia Pty Ltd
Territorio
Geografía
- Origen
- Korea (Republic of)
- Distribución
- Retirada en Australia
- País de retirada
- Australia
Procedencia y contexto
NagameAlert distingue el contenido publicado por la fuente de su organización y normalización. Los valores marcados como «NagameAlert» pertenecen a esa capa de tratamiento. Comprueba siempre medidas, alcance y actualizaciones en la publicación oficial.